Covid-19 Support

Post COVID Booking Policy, Terms and Conditions and Life on Board

Both our Mermaid vessels, KM Mermaid I and KM Mermaid II, have been operating since the borders reopened. There have been a couple of covid cases on board and the usual colds/flu .We would like to enlist your cooperation in order to minimise impact for guests and crew to appreciate and follow the company set protocol on board in case of covid/flu type illnesses:

Covid-19 courtesy protocol on board :

• As a courtesy to all guests on board your cruise, prior to travel, if you are feeling unwell or have any flu/cold symptoms, please use a Rapid Antigen Test to check and if positive, please be courteous and do not travel if you are positive.
• Please consider masking during flights to prevent the spread of covid/flu on board that could negatively affect all others on board
• If you are unwell on board with cold/flu-like symptoms, the Cruise Director will provide you with a test to check. If positive, or if only have a flu/cold, kindly exercise safe social distancing by minimizing social interactions and avoiding crowded spaces onboard.
• In the event of severe, prolonged, worsening symptoms or emergencies, our Cruise Director & Captain are in charge. If evacuation to a local medical facility is required, any costs will be borne by the guest/ travel insurance.

Insurance Reminder

Please refer to Help & Support section for recommended insurance.
Please note any costs related to COVID-19 issues, resulting in in delay/medical/extraction/quarantine/or trip costs incurred due to potential positive testing/refusal of admittance to the country or your trip, before, during or after, are the responsibility of the guest.