If you have any questions about our liveaboards trips or any other inquiries, please contact us by email only.
Booking support is available by email 6am – 9pm (GMT +8) seven days a week. Please email or use below contact form.
For Transportation Coordination or Last-Minute Flight Changes
If your flight schedule changes before your cruise, or you need help coordinating transportation to the marina, please call or WhatsApp us at: +62 (0)811 386 940
For Family Emergencies During Your Cruise
Mermaid I and Mermaid II are equipped with Starlink internet, so in most cases you can be reached directly on your own mobile phone while on board. In case you cannot be contacted, if your family needs to reach you urgently, they should call or WhatsApp: +62 (0)8133 777 8077 (English), and we will relay the message to you as quickly as possible.
We promise a response to emails in less than 24 hours. If you do not receive a response or have an urgent question, please contact us to info@mermaid-liveaboards.com. Please also check your junk box just in case our reply email went there.